Refund policy

Return & Refund Policy

At RefynHair, we take pride in the quality of our 100% human hair extensions and hair accessories. Please read our policy carefully before placing an order.

No Refunds or Returns

Due to the personal and hygienic nature of hair extensions, we do not accept returns, exchanges, or refunds once an order has been placed and delivered. We strongly encourage customers to carefully review product details, color options, size, and specifications before purchasing.

Damaged or Defective Products

If your product arrives damaged, defective, or different from what was ordered, we will happily provide a free replacement, subject to the following conditions:

  • You must report the issue within 48 hours of delivery.
  • Please share an unboxing video (unedited, from opening the package to showing the damage) along with clear photos of the damaged item and shipping label.
  • The product must be unused, with original packaging and tags intact.
  • Replacement requests without valid proof (video/photos) will not be accepted.

How to Request a Replacement

To report a damaged or incorrect item, please contact us within 48 hours of delivery via:

Once your claim is verified, we will process your replacement within [X] business days.

Order Cancellation

Orders can be cancelled only before they are shipped. Once shipped, cancellation requests cannot be entertained since our no-return policy applies.

Note

Slight variations in hair texture, shade, or shine may occur due to the natural nature of human hair and are not considered defects.